Laughlin, Sara <br/><br/>
The quality library  a guide to staff-driven improvement, better efficiency, and happier customers 
Sara Laughlin and Ray W. Wilson. 
 - Chicago  American Library Association  2008. 
 - xiv, 144 p.  ill.  28 cm. 
<br/><br/>Includes bibliographical references (p. 137-139) and index. 
<br/><br/><label>ISBN: </label>9780838909522 (alk. paper) 0838909523 (alk. paper) 
<br/><br/><label>LCCN: </label>2007030710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library Administration--United States.<br/>Customer services--United States.<br/>Library planning--United States.<br/>Total quality management--United States.
<br/><br/><label>LC Class. No.: </label>Z678  / .L345 2008 
<br/><br/><label>Dewey Class. No.: </label>025.1  / L374q