TY - BOOK AU - Furlong,Gary T. TI - The conflict resolution toolbox: models & maps for analyzing, diagnosing, and resolving conflict SN - 0470835176 AV - HM1126 .F87 2005 U1 - 303.69 22 PY - 2005/// CY - Mississauga, Ont. PB - J. Wiley & Sons Canada KW - Conflict management KW - Local KW - Mediation N1 - Includes bibliographical references and index ER -