@book{206116,
	author = {Clampitt, Phillip G.},
	title = {Communicating for managerial effectiveness},
	publisher = {Sage Publications},
	year = {c2005.},
	address = {Thousand Oaks, Calif.},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0415/2004003804.html}
}