@book{206112,
	author = {Coombs, W. Timothy.},
	title = {Ongoing crisis communication},
	publisher = {SAGE Publications},
	year = {c2007.},
	address = {Los Angeles},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0619/2006028040.html}
}