@book{204941,
	author = {Lesikar, Raymond Vincent. and Flatley, Marie Elizabeth.},
	title = {Basic business communication},
	publisher = {McGraw-Hill/Irwin},
	year = {c2005.},
	address = {Boston},
	edition = {10th ed.},
	note = {ESTE LIBRO INCLUYE UN DISCO},
	url = {http://www.loc.gov/catdir/enhancements/fy0702/2003068612-t.html}
}