@book{204940,
	author = {Locker, Kitty O.},
	title = {Business and administrative communication},
	publisher = {McGraw-Hill/Irwin},
	year = {c2006.},
	address = {Boston, Mass.},
	edition = {7th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0618/2004061025-d.html}
}