TY - BOOK AU - Levy,Michael AU - Weitz,Barton A. TI - Retailing management T2 - The Mc Graw-Hill / Irwin series in marketing SN - 0072497203 (alk. paper) AV - HF5429 .L4828 2004 U1 - 658.87 21 PY - 2004/// CY - Boston PB - McGraw-Hill Irwin KW - Retail trade KW - Management KW - Local N1 - ESTE LIBRO INCLUYE UN DISCO; The World of Retailing -- Introduction to the world of retailing -- Types of retailers -- Multichannel retailing--a view into the future -- customer buying behavior -- Retailing Strategy -- Retail market strategy -- Financial strategy -- Retail locations -- Site selection -- Human resource management -- Information systems and supply chain management -- Customer relationship management -- Merchandise Management -- Planning merchandise assortments -- Buying systems -- Buying merchandise assortments -- Buying systems -- Buying merchandise -- Pricing - Retail communication mix -- Store Management -- Managing the store -- Store layout, design, and vital merchandising -- Customer service ER -