TY - BOOK AU - Farmer,Lesley S.J. TI - The human side of reference and information services in academic libraries: adding value in the digital world T2 - Chandos information professional series SN - 184334257X (pbk.) AV - Z675.U5 H863 2007 U1 - 025.52777 22 PY - 2007/// CY - Oxford PB - Chandos KW - Academic libraries KW - Reference services KW - Local KW - Internet in library reference services N1 - Includes bibliographical references and index ER -