Clientemanía nunca es demasiado tarde para construir una empresa centrada en el cliente Customer mania! : it's never too late to build a customer-focused company. Spanish Blanchard, Kenneth Hartley creator Ballard, Jim 1933- Finch, Frederic E. text ck Bogotá Grupo Editorial Norma 2005 monographic spa
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314 p. ill. 21 cm. Ken Blanchard, Jim Ballard, Fred Finch ; traducción : Almudena Villamizar G. Customer services Management HF5415.5 .B526 2004 658.812 B6392c E 9580488924 http://www.loc.gov/catdir/description/simon051/2004056398.html http://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html http://www.loc.gov/catdir/enhancements/fy0641/2004056398-s.html http://www.loc.gov/catdir/description/simon051/2004056398.html http://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html http://www.loc.gov/catdir/enhancements/fy0641/2004056398-s.html DLC 040813 20160527200242.0 281754