01296nam a2200301Ia 4500 281754 OCoLC 20160527200242.0 040813s2005 ck a 000 0 spa 9580488924 (OCoLC)56324671 DLC DLC BAKER BTCTA YDXCP pcc PUXA HF5415.5 .B526 2004 658.812 B6392c E 22 Blanchard, Kenneth Hartley Local 62898 Customer mania! : it's never too late to build a customer-focused company. Spanish Clientemanía nunca es demasiado tarde para construir una empresa centrada en el cliente Ken Blanchard, Jim Ballard, Fred Finch ; traducción : Almudena Villamizar G. Bogotá Grupo Editorial Norma 2005. 314 p. ill. 21 cm. Customer services Management. Local 83493 Ballard, Jim 1933- Local 57250 Finch, Frederic E. Local 96561 Publisher description http://www.loc.gov/catdir/description/simon051/2004056398.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html Sample text http://www.loc.gov/catdir/enhancements/fy0641/2004056398-s.html 202966 202966 0 0 ddc 0 658_812000000000000_B6392C_E 0 evl 296910 10 10 1 2016-05-27 Borders 13.39 409701 0 658.812 B6392c E 80000002323262 2016-05-27 00:00:00 r:281754 6