01212nam a2200277Ia 4500001000700000003000600007005001700013008004100030020001500071035002000086040003400106042000800140050002500148082002600173100003800199240008800237245017500325260004300500300002500543650004200568700003100610700003000641856009000671856009200761856008100853281754OCoLC20160527200242.0040813s2005    ck a          000 0 spa    a9580488924  a(OCoLC)56324671  aDLCcDLCdBAKERdBTCTAdYDXCP  apcc00aHF5415.5b.B526 200400a658.812bB6392c E2221 aBlanchard, Kenneth Hartley2Local10aCustomer mania! : it's never too late to build a customer-focused company.lSpanish10aClientemaníabnunca es demasiado tarde para construir una empresa centrada en el clientecKen Blanchard, Jim Ballard, Fred Finch ; traducción : Almudena Villamizar G.  aBogotábGrupo Editorial Normac2005.  a314 p.bill.c21 cm. 0aCustomer servicesxManagement.2Local1 aBallard, Jimd1933-2Local1 aFinch, Frederic E.2Local423Publisher descriptionuhttp://www.loc.gov/catdir/description/simon051/2004056398.html413Table of contents onlyuhttp://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html413Sample textuhttp://www.loc.gov/catdir/enhancements/fy0641/2004056398-s.html