@book{202362,
	author = {Silberman, Melvin L.,},
	title = {The consultant's big book of organization development tools},
	publisher = {McGraw-Hill},
	year = {2003.},
	series = {The consultant's big book series},
	address = {New York},
	url = {http://www.loc.gov/catdir/description/mh031/2003544516.html}
}