01060nam a2200253Ia 4500 279386 20160527195740.0 061024t2005 sp 000 0 spa d 8423423271 33.45 Mayaguez HF5415.5 .R39318 2005 Rayport, Jeffrey F. Local 157245 Best face forward. Spanish Muestre su mejor cara revolucionando el servicio al cliente como ventaja competitiva Jeffrey F. Rayport y Bernard J. Jaworski ; traducción de: Marta García Madera. Bilbao Ediciones DEUSTO c2005. 270 p. 24 cm. Translation of: Best face forward : why companies must improve their service interfaces with customers. Includes bibliographical references. gccoct2006 Customer services Management. Local 83493 Competition Local 78972 Service industries Technological innovations Management. Local 168847 Jaworski, Bernard J. Local 117044 200906 200906 0 0 lc 0 HF_5415_500000000000000__R39318_2005 0 mbl 280946 12 12 20 2016-05-27 Sara Grecco 33.45 400681 0 HF5415.5 .R39318 2005 50000002164530 2016-05-27 00:00:00 r:279386 6