@book{200595,
	author = {Reid, Robert D. and Sanders, Nada R.},
	title = {Operations management},
	publisher = {Wiley},
	year = {c2002.},
	address = {New York},
	note = {ESTE LIBRO INCLUYE UN DISCO},
	url = {http://www.loc.gov/catdir/bios/wiley044/2001045649.html}
}