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  <titleInfo>
    <title>Administración de servicios</title>
    <subTitle>estrategias de marketing, operaciones y recursos humanos</subTitle>
  </titleInfo>
  <titleInfo type="uniform">
    <title>Services marketing. Spanish</title>
  </titleInfo>
  <name type="personal">
    <namePart>Lovelock, Christopher H.</namePart>
  </name>
  <name type="personal">
    <namePart>Huete, Luis.</namePart>
  </name>
  <name type="personal">
    <namePart>D'Andrea, Guillermo.</namePart>
  </name>
  <name type="personal">
    <namePart>Reynoso, Javier.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">mx</placeTerm>
    </place>
    <place>
      <placeTerm type="text">México</placeTerm>
    </place>
    <publisher>Pearson /Educación</publisher>
    <dateIssued>2004</dateIssued>
    <edition>1a ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <language objectPart="translation">
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xvii, 741 p. ill. 25 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Christopher H. Lovelock ... [et al.] ; traductor Miguel Ángel Sánchez Carrión, Pilar Mascaró Sacristán ; colaboración técnica Angel Apunte Aguirre.</note>
  <note>Translation of: Services marketing.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Professions</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Marketing</topic>
  </subject>
  <classification authority="lcc">HF5415.122 .L6818 2004</classification>
  <classification authority="ddc">658.8 S4916</classification>
  <identifier type="isbn">9702603889</identifier>
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    <recordCreationDate encoding="marc">040817</recordCreationDate>
    <recordChangeDate encoding="iso8601">20160527195633.0</recordChangeDate>
    <recordIdentifier source="OCoLC">278905</recordIdentifier>
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