@book{200436,
	author = {Serban, Andreea M.},
	title = {Developing and implementing assessment of student learning outcomes},
	publisher = {Jossey-Bass},
	year = {c2004.},
	series = {New directions for community colleges},
	address = {San Francisco, Calif.},
	note = {"Summer 2004."},
	url = {http://www3.interscience.wiley.com/cgi-bin/issuetoc?ID=109580269}
}