TY - BOOK AU - Hill,Clara E. ED - American Psychological Association. TI - Helping skills: the empirical foundation SN - 155798817X (pbk. : alk. paper) AV - BF637.C6 H46 2001 U1 - 158.3 21 PY - 2001/// CY - Washington, DC PB - American Psychological Association KW - Counseling KW - Local KW - Helping behavior N1 - Includes bibliographical references; Process of helping -- Attending and listening: nonverbal behaviors -- Exploration stage -- Insight stage: challenge -- Insight stage: interpretation -- Insight stage: self-disclosure -- Action stage ER -