TY - BOOK AU - Mullahy,Catherine M. AU - Jensen,Deborah K. TI - The case manager's handbook SN - 0763731889 (hardcover) AV - RA975.5.C36 M85 2004 U1 - 362.11 22 PY - 2004/// CY - Sudbury, Mass. PB - Jones and Bartlett KW - Hospitals KW - Case management services KW - Handbooks, manuals, etc KW - Local KW - Case Management N1 - Includes bibliographical references (p. 690-693) and index; The case manager as catalyst, problem solver, educator -- The case manager's universe -- Insurance providers and Administrators -- Insurance lines and health benefit plans -- Legal and ethical responsibilities of the case management profession -- Ethical responsibilities of the case management profession -- HIPAA: the health insurance portability and accountability act -- Communications -- The case management work format and process -- Integrated case management: preadmission, concurrent review, utilization review, disease management, and case management -- Working effectively with claims departments: case managers in consulting roles -- Financial and quality assurance reporting -- Managing a case management department: your role as department head or independent case manager -- Case manager credentialing -- Cultural issues -- Behavioral health -- Dying in America -- Industry directions -- Care at home -- Managing a long-term case -- Techniques for AIDS cases -- Public sector case management -- Cases in profile; Issued also on CD-ROM format UR - http://www.loc.gov/catdir/toc/ecip047/2003017850.html ER -