TY - BOOK AU - Woodside,Arch G. TI - Evaluating marketing actions and outcomes T2 - Advances in business marketing & purchasing SN - 0762310464 (acid-free paper) AV - HF5415.13 .E895 2003 U1 - 658.8 22 PY - 2003/// CY - Oxford PB - Elsevier KW - Marketing KW - Management KW - Local KW - Organizational effectiveness KW - Total quality management KW - Customer relations N1 - Includes bibliographical references ER -