TY  - BOOK
AU  - Block,Peter
TI  - Flawless consulting: a guide to getting your expertise used
SN  - 0787948039 (acid-free paper)
AV  - HD69.C6 B57 2000
PY  - 2000///
CY  - San Francisco
PB  - Jossey-Bass/Pfeiffer
KW  - Business consultants
KW  - Local
KW  - Consultoria estatística
KW  - larpcal
KW  - Organization and administration
KW  - Popular Works
KW  - Consultants
N1  - Includes bibliographical references (p. 368-370); A consultant by any other name -- Techniques are not enough -- Flawless consulting -- Contracting overview -- The contracting meeting -- The agonies of contracting -- The internal consultant -- Understanding resistance -- Dealing with resistance -- From diagnosis to discovery -- Getting the data -- Whole-system discovery -- Preparing for feedback -- Managing the feedback meeting -- Implementation -- Strategies for engagement -- Some tools for engagement -- Ethics and the shadow side of consulting -- The heart of the matter -- Another checklist you can use
UR  - http://www.loc.gov/catdir/bios/wiley043/99006430.html
UR  - http://www.loc.gov/catdir/description/wiley036/99006430.html
UR  - http://www.loc.gov/catdir/toc/onix07/99006430.html
ER  -