01753nam a2200289Ia 4500001000700000003000600007005001700013008004100030010001500071020003300086040004000119050002200159100002500181245010800206250001200314260004800326300003200374504005400406505056700460650003201027650004701059650006001106650003901166856009601205856008801301856007401389277422OCoLC20160527195257.0990427s2000    caua     b    000 0 eng    a 99006430   a0787948039 (acid-free paper)  aDLCcDLCdC#PdQP9dUBAdBAKERdDNJ04aHD69.C6bB57 20001 aBlock, Peter.2Local10aFlawless consultingba guide to getting your expertise usedcPeter Block ; illustrated by Janis Nowlan.  a2nd ed.  aSan FranciscobJossey-Bass/Pfeiffercc2000.  axxvii, 371 p.bill.c24 cm.  aIncludes bibliographical references (p. 368-370).0 aA consultant by any other name -- Techniques are not enough -- Flawless consulting -- Contracting overview -- The contracting meeting -- The agonies of contracting -- The internal consultant -- Understanding resistance -- Dealing with resistance -- From diagnosis to discovery -- Getting the data -- Whole-system discovery -- Preparing for feedback -- Managing the feedback meeting -- Implementation -- Strategies for engagement -- Some tools for engagement -- Ethics and the shadow side of consulting -- The heart of the matter -- Another checklist you can use. 0aBusiness consultants2Local 7aConsultoria estatística.2larpcal2Local 2aOrganization and administration.vPopular Works.2Local 2aConsultantsvPopular Works.2Local423Contributor biographical informationuhttp://www.loc.gov/catdir/bios/wiley043/99006430.html423Publisher descriptionuhttp://www.loc.gov/catdir/description/wiley036/99006430.html4 3Table of Contentsuhttp://www.loc.gov/catdir/toc/onix07/99006430.html