Block, Peter. <br/><br/>
Flawless consulting  a guide to getting your expertise used 
Peter Block ; illustrated by Janis Nowlan. 
 - 2nd ed. 
 - San Francisco  Jossey-Bass/Pfeiffer  c2000. 
 - xxvii, 371 p.  ill.  24 cm. 
<br/><br/>Includes bibliographical references (p. 368-370). 
<br/><br/>A consultant by any other name -- Techniques are not enough -- Flawless consulting -- Contracting overview -- The contracting meeting -- The agonies of contracting -- The internal consultant -- Understanding resistance -- Dealing with resistance -- From diagnosis to discovery -- Getting the data -- Whole-system discovery -- Preparing for feedback -- Managing the feedback meeting -- Implementation -- Strategies for engagement -- Some tools for engagement -- Ethics and the shadow side of consulting -- The heart of the matter -- Another checklist you can use. 
<br/><br/><label>ISBN: </label>0787948039 (acid-free paper) 
<br/><br/><label>LCCN: </label>99006430  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business consultants<br/>Consultoria estatística.<br/>Organization and administration.--Popular Works.<br/>Consultants--Popular Works.
<br/><br/><label>LC Class. No.: </label>HD69.C6  / B57 2000