02214nam a2200253Ia 4500 275950 OCoLC 20160527194944.0 050216s2006 nju 000 0 eng 2005042188 013118329X DLC DLC YDX CCS BAKER pcc PUXA TX911.3.M27 T44 2006 647.95068 T337L 22 Tesone, D. V. (Dana V.) Local 178065 The little book of cases in hospitality management : stories from industry practitioners D.V. Tesone, Peter Ricci. Upper Saddle River, N.J. Pearson/Prentice Hall 2006. xii, 116 p. 23 cm. Productivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Managment and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge. Hospitality industry Management. Case studies. Local 112472 Ricci, Peter 1965- Local 159247 198019 198019 0 0 ddc 0 647_950680000000000_T337L 0 evl 255807 10 10 1 2016-05-27 Amazon 25.80 393911 0 647.95068 T337L 80000002161944 2016-05-27 00:00:00 r:275950 6