02138nam a2200229Ia 4500001000700000003000600007005001700013008004100030010001700071020001500088040003000103042000800133050002600141082002500167100003600192245012000228260005900348300002400407505138600431650006001817700003101877275950OCoLC20160527194944.0050216s2006    nju           000 0 eng    a  2005042188  a013118329X  aDLCcDLCdYDXdCCSdBAKER  apcc00aTX911.3.M27bT44 200600a647.95068bT337L2221 aTesone, D. V.q(Dana V.)2Local14aThe little book of cases in hospitality management : stories from industry practitionerscD.V. Tesone, Peter Ricci.  aUpper Saddle River, N.J.bPearson/Prentice Hallc2006.  axii, 116 p.c23 cm.0 aProductivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Managment and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge. 0aHospitality industryxManagement.vCase studies.2Local1 aRicci, Peterd1965-2Local