TY  - BOOK
AU  - Hinkin,Timothy R.
TI  - Cases in hospitality management: a critical incident approach
SN  - 047168693X (pbk.)
AV  - TX911.3.M27 H56 2006
U1  - 647.94068 22
PY  - 2006///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Hospitality industry
KW  - United States
KW  - Management
KW  - Case studies
KW  - Local
N1  - Includes bibliographical references; Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery
UR  - http://www.loc.gov/catdir/toc/ecip055/2004030989.html
ER  -