a critical incident approach Hinkin, Timothy R. creator text bibliography nju Hoboken, N.J John Wiley & Sons c2006 2006 2nd ed. monographic eng

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ix, 157 p. 23 cm. Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. Timothy R. Hinkin. Includes bibliographical references. n-us--- Hospitality industry United States Management Case studies TX911.3.M27 H56 2006 647.94068 H6634c2 047168693X (pbk.) 2004030989 http://www.loc.gov/catdir/toc/ecip055/2004030989.html http://www.loc.gov/catdir/toc/ecip055/2004030989.html DLC 041229 20160527194938.0 275899