01140nam a2200301Ia 4500 275899 OCoLC 20160527194938.0 041229s2006 nju b 000 0 eng 2004030989 047168693X (pbk.) 9780471686934 DLC DLC BAKER C#P pcc n-us--- PUXA TX911.3.M27 H56 2006 647.94068 H6634c2 22 Hinkin, Timothy R. Local 110986 Cases in hospitality management a critical incident approach Timothy R. Hinkin. 2nd ed. Hoboken, N.J. John Wiley & Sons c2006. ix, 157 p. 23 cm. Includes bibliographical references. Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. Hospitality industry United States Management Case studies. Local 112472 Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030989.html 197976 197976 0 0 lc 0 TX_911_300000000000000__M27_H56_2006 0 mbl 255449 12 12 20 2016-05-27 John Wiley & Sons 38.42 393308 0 TX911.3 .M27 H56 2006 50000002127511 2016-05-27 00:00:00 r:275899 6 0 0 ddc 0 647_940680000000000_H6634C2 0 evl 255454 10 10 1 2016-05-27 Amazon 40.00 393846 0 647.94068 H6634c2 80000002162652 2016-05-27 00:00:00 r:275899 6