Hinkin, Timothy R. <br/><br/>
Cases in hospitality management  a critical incident approach 
Timothy R. Hinkin. 
 - 2nd ed. 
 - Hoboken, N.J.  John Wiley & Sons  c2006. 
 - ix, 157 p.  23 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. 
<br/><br/><label>ISBN: </label>047168693X (pbk.) 
<br/><br/><label>Standard No.: </label>9780471686934 
<br/><br/><label>LCCN: </label>2004030989 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management--United States--Case studies.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / H56 2006 
<br/><br/><label>Dewey Class. No.: </label>647.94068  / H6634c2