@book{197010,
	author = {Fulton-Calkins, Patsy and Stultz, Karin M.},
	title = {Procedures & theory for administrative professionals},
	publisher = {Thomson/South-Western},
	year = {c2004.},
	address = {Mason, Ohio},
	edition = {5th ed.},
	note = {Rev. ed. of: Procedures for the office professional. 4th ed. c2000.}
}