@book{196501,
	author = {Kasavana, Michael L. and Cahill, John J.},
	title = {Managing technology in the hospitality industry},
	publisher = {Educational Institute, the American Hotel & Motel Association},
	year = {c2003.},
	address = {East Lansing, MI},
	edition = {4th ed.},
	note = {Includes index.}
}