02080nam a2200277Ia 450000100070000000500170000700800410002401000170006502000150008204000180009705000210011508200210013610000390015724501890019626000490038530000250043450400510045950509030051065000480141365000380146170000350149970000380153470000420157299900190161495201690163327247720181004021915.0050109s2005    ilu      b    001 0 eng    a  2004030722  a083890890X  aDLCcDLCdDLC00aZ682b.M655 200500a023.9bM667c2221 aMontgomery, Jack G.2Local913822710aConflict management for librariesbstrategies for a positive, productive workplacecJack G. Montgomery and Eleanor I. Cook ; with contributions from Patricia Wagner and Glenda Hubbard.  aChicagobAmerican Library Associationc2005.  axii, 207 p. ; 23 cm.  aIncludes bibliographical references and index.0 aWhen you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management. 0aLibrary personnel management2Local9125878 0aConflict management2Local9795051 aCook, Eleanor I.2Local9803231 aHubbard, Glenda T.2Local91128471 aWagner, Patricia Jean.2Local9186647  c196443d196443  00102ddc406023_900000000000000_M667C708evl9241524a10b10c1d2016-05-27eALAg44.80i387712l0o023.9 M667cp80000002256884r2017-05-18 00:00:00xr:272477y6