TY  - BOOK
AU  - Cram,Tony
TI  - Los clientes que cuentan: nuevos retos en la atención al cliente
SN  - 8420530816
AV  - HF 5415.5 .C7318 2003
PY  - 2003///
CY  - Madrid
PB  - Prentice Hall
KW  - Relationship marketing
KW  - Local
KW  - Customer loyalty
KW  - Customer relations
N1  - Translation of: Customers that count : how to build living relationships with your most valuable customers; Includes bibliographical references and index
ER  -