@book{194976,
	author = {Gitlow, Howard S. and Oppenheim, Alan V.},
	title = {Quality management},
	publisher = {Irwin},
	year = {c1995.},
	series = {Irwin series in statistics},
	address = {Burr Ridge, Ill.},
	edition = {2nd ed.},
	note = {Rev. ed. of: Tools and methods for the improvement of quality / Howard Gitlow ... [et al.]. 1989.}
}