@book{193757,
	author = {Nelson, Sandra S. and Garcia, June. and Public Library Association.},
	title = {Creating policies for results},
	publisher = {American Library Association},
	year = {2003.},
	series = {PLA results series},
	address = {Chicago},
	url = {http://www.loc.gov/catdir/toc/ecip042/2003006971.html}
}