TY  - BOOK
AU  - Horovitz,Jacques
TI  - Los siete secretos del servicio al cliente
SN  - 8420530190
AV  - HF5415.5 .H63418 2000
PY  - 2000///
CY  - Madrid
PB  - Prentice Hall
KW  - Customer services
KW  - Management
KW  - Local
KW  - Customer relations
KW  - Consumer satisfaction
N1  - Translation of: The seven secrets of service strategy; Includes bibliographical references (p. 139) and index
ER  -