00952nam a2200241Ia 4500 268347 20160527193824.0 050309t2000 sp 001 0 spa d 8420530190 Mayaguez HF5415.5 .H63418 2000 21 658.812 H817s E 2000 Horovitz, Jacques Local 112380 The seven secrets of service strategy. Spanish Los siete secretos del servicio al cliente Jacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez. Madrid Prentice Hall 2000. xvii, 146 p. 25 cm. Translation of: The seven secrets of service strategy. Includes bibliographical references (p. 139) and index. Customer services Management. Local 83493 Customer relations Local 83490 Consumer satisfaction Local 79985 193570 193570 0 0 lc 0 HF_5415_500000000000000__H63418_2000 0 mbl 219035 12 12 20 2016-05-27 Spanish Book Co. 30.00 380409 0 HF5415.5 .H63418 2000 50000002147600 2016-05-27 00:00:00 r:268347 6