00825nam a2200205Ia 450000100070000000500170000700800410002402000150006505000270008010000290010724000520013624501490018826000330033730000250037050000590039550400600045465000420051465000300055665000330058626834720160527193824.0050309t2000    sp            001 0 spa d  a842053019000aHF5415.5b.H63418 20001 aHorovitz, Jacques2Local14aThe seven secrets of service strategy.lSpanish14aLos siete secretos del servicio al clientecJacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez.  aMadridbPrentice Hallc2000.  axvii, 146 p.c25 cm.  aTranslation of: The seven secrets of service strategy.  aIncludes bibliographical references (p. 139) and index. 0aCustomer servicesxManagement.2Local 0aCustomer relations2Local 0aConsumer satisfaction2Local