Horovitz, Jacques <br/><br/>
Los siete secretos del servicio al cliente 
Jacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez. 
 - Madrid  Prentice Hall  2000. 
 - xvii, 146 p.  25 cm. 
<br/><br/> Translation of: The seven secrets of service strategy. 
<br/><br/>Includes bibliographical references (p. 139) and index. 
<br/><br/><label>ISBN: </label>8420530190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H63418 2000