@book{192402,
	author = {Fulton-Calkins, Patsy and Hanks, Joanna D.},
	title = {Procedures for the office professional: applications workbook},
	publisher = {South-Western Pub. Co.},
	year = {c2000.},
	address = {Cincinnati, OH},
	edition = {4th ed.},
	note = {Includes index.}
}