the complete guide to providing anytime, anywhere answers Hirko, Buff. creator Ross, Mary Bucher 1948- text bibliography ilu Chicago American Library Association 2004 monographic eng

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v, 160 p. ill. 28 cm. Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. Buff Hirko, Mary Bucher Ross. Includes bibliographical references and index. n-us-wa Electronic reference services Libraries Study and teaching Washington (State) Case studies Reference librarians In-service training Reference librarians Training of Electronic reference services Libraries Study and teaching Z711.45 .H57 2004 025.524 H6686v 0838908764 2003027440 http://www.loc.gov/catdir/toc/ecip0412/2003027440.html http://www.loc.gov/catdir/toc/ecip0412/2003027440.html DLC 031217 20160527193337.0 265600