01791nam a2200337Ia 4500 265600 OCoLC 20160527193337.0 031217s2004 ilua b 001 0 eng 2003027440 0838908764 DLC DLC DAY pcc n-us-wa PUXA ev Z711.45 .H57 2004 025.524 H6686v 22 Hirko, Buff. Local 111040 Virtual reference training the complete guide to providing anytime, anywhere answers Buff Hirko, Mary Bucher Ross. Chicago American Library Association 2004. 0403 v, 160 p. ill. 28 cm. Includes bibliographical references and index. Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. Electronic reference services Libraries Study and teaching Washington (State) Case studies. Local 91216 Reference librarians In-service training. Local 157763 Reference librarians Training of. Local 157763 Electronic reference services Libraries Study and teaching. Local 91216 Ross, Mary Bucher 1948- Local 162347 Table of contents http://www.loc.gov/catdir/toc/ecip0412/2003027440.html 191486 191486 0 0 ddc 0 025_524000000000000_H6686V 0 evl 204678 10 10 1 2016-05-27 ALA 44.80 376645 0 025.524 H6686v 80000002204678 2017-05-18 00:00:00 r:265600 6