Hirko, Buff. <br/><br/>
Virtual reference training  the complete guide to providing anytime, anywhere answers 
Buff Hirko, Mary Bucher Ross. 
 - Chicago  American Library Association  2004. 
 - v, 160 p.  ill.  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. 
<br/><br/><label>ISBN: </label>0838908764 
<br/><br/><label>LCCN: </label>2003027440 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services Libraries--Study and teaching--Washington (State)--Case studies.<br/>Reference librarians--In-service training.<br/>Reference librarians--Training of.<br/>Electronic reference services Libraries--Study and teaching.
<br/><br/><label>LC Class. No.: </label>Z711.45  / .H57 2004 
<br/><br/><label>Dewey Class. No.: </label>025.524  / H6686v