@book{191380,
	author = {Hayes, David K. and Ninemeier, Jack D.},
	title = {Hotel operations management},
	publisher = {Pearson/Prentice Hall},
	year = {c2004.},
	address = {Upper Saddle River, N.J.},
	url = {http://www.loc.gov/catdir/toc/ecip044/2003011010.html}
}