TY  - BOOK
AU  - Harrington,H.James
AU  - Harrington,James S.
TI  - Total improvement management: the next generation in performance improvement
SN  - 0070267707
AV  - HD31 .H3454 1995
U1  - 658 20
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Industrial management
KW  - Local
N1  - Includes bibliographical references and index; Overview: the essence of improvement -- Top management leadership: the people who need to change first -- Business planning process: aligning the organization and its people -- Environmental change plans: best practices for improvement planning and implementation -- External customer focus: best practices for outstanding customer relationships -- Quality management systems: ISO 9000 and more -- Management participation: management must set the example -- Team building: bringing synergy to the organization -- Individual excellence: going beyond teams -- Supplier relations: developing a supply management process -- Process breakthrough: jump-starting your process -- Product process excellence: the production side of all organizations -- Service process excellence: how to best serve your customers -- The measurement process: the balanced score card -- Organizational structure: restructuring the organization for the twenty-first century -- Rewards and recognition: rewarding desired behavior
UR  - http://www.loc.gov/catdir/toc/mh022/94032868.html
ER  -