the next generation in performance improvement Harrington, H. James creator Harrington, James S. text bibliography nyu New York McGraw-Hill c1995 1995 monographic eng

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xviii, 488 p. ill. 25 cm. Overview: the essence of improvement -- Top management leadership: the people who need to change first -- Business planning process: aligning the organization and its people -- Environmental change plans: best practices for improvement planning and implementation -- External customer focus: best practices for outstanding customer relationships -- Quality management systems: ISO 9000 and more -- Management participation: management must set the example -- Team building: bringing synergy to the organization -- Individual excellence: going beyond teams -- Supplier relations: developing a supply management process -- Process breakthrough: jump-starting your process -- Product process excellence: the production side of all organizations -- Service process excellence: how to best serve your customers -- The measurement process: the balanced score card -- Organizational structure: restructuring the organization for the twenty-first century -- Rewards and recognition: rewarding desired behavior. H. James Harrington with James S. Harrington. Includes bibliographical references and index. Industrial management HD31 .H3454 1995 658 H299t 0070267707 94032868 http://www.loc.gov/catdir/toc/mh022/94032868.html http://www.loc.gov/catdir/toc/mh022/94032868.html DLC 940802 20200406081507.0 264695 spa