02057nam a2200325Ia 4500 190818 190818 264695 OCoLC 20200406081507.0 940802s1995 nyua b 001 0 eng 94032868 GB94-91602 0070267707 DLC DLC STA UKM LDL CNU C#P spa rda PUXA Harrington, H. James 108373 Total improvement management the next generation in performance improvement H. James Harrington with James S. Harrington. New York McGraw-Hill c1995. xviii, 488 p. ill. 25 cm. txt rdamedia n rdacarrier nc Includes bibliographical references and index. Overview: the essence of improvement -- Top management leadership: the people who need to change first -- Business planning process: aligning the organization and its people -- Environmental change plans: best practices for improvement planning and implementation -- External customer focus: best practices for outstanding customer relationships -- Quality management systems: ISO 9000 and more -- Management participation: management must set the example -- Team building: bringing synergy to the organization -- Individual excellence: going beyond teams -- Supplier relations: developing a supply management process -- Process breakthrough: jump-starting your process -- Product process excellence: the production side of all organizations -- Service process excellence: how to best serve your customers -- The measurement process: the balanced score card -- Organizational structure: restructuring the organization for the twenty-first century -- Rewards and recognition: rewarding desired behavior. Harrington, James S. 108377 Table of contents http://www.loc.gov/catdir/toc/mh022/94032868.html HD31 .H3454 1995 658 H299t 20 Industrial management Local 114430 ddc 6 0 0 ddc 0 658_000000000000000_H299T 0 evl 199542 10 10 1 2016-05-27 Amazon 23.07 374542 0 658 H299t 80000002188814 2016-05-27 00:00:00 r:264695 6