Harrington, H. James <br/><br/>
Total improvement management  the next generation in performance improvement 
H. James Harrington with James S. Harrington. 
 - New York  McGraw-Hill  c1995. 
 - xviii, 488 p.  ill.  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Overview: the essence of improvement -- Top management leadership: the people who need to change first -- Business planning process: aligning the organization and its people -- Environmental change plans: best practices for improvement planning and implementation -- External customer focus: best practices for outstanding customer relationships -- Quality management systems: ISO 9000 and more -- Management participation: management must set the example -- Team building: bringing synergy to the organization -- Individual excellence: going beyond teams -- Supplier relations: developing a supply management process -- Process breakthrough: jump-starting your process -- Product process excellence: the production side of all organizations -- Service process excellence: how to best serve your customers -- The measurement process: the balanced score card -- Organizational structure: restructuring the organization for the twenty-first century -- Rewards and recognition: rewarding desired behavior. 
<br/><br/><label>ISBN: </label>0070267707 
<br/><br/><label>LCCN: </label>94032868  
<br/><br/><label>Nat. Bib. No.: </label>GB94-91602 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management
<br/><br/><label>LC Class. No.: </label>HD31  / .H3454 1995 
<br/><br/><label>Dewey Class. No.: </label>658  / H299t