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  <titleInfo>
    <title>Management</title>
    <subTitle>meeting and exceeding customer expectations</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Plunkett, W. Richard (Warren Richard)</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Attner, Raymond F.</namePart>
  </name>
  <name type="personal">
    <namePart>Allen, Gemmy.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ohu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Cincinnati, Ohio</placeTerm>
    </place>
    <publisher>South-Western/Thomson Learning</publisher>
    <dateIssued>c2002</dateIssued>
    <dateIssued encoding="marc">2002</dateIssued>
    <edition>7th ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xxviii, 797 p. ill. (some col.) 26 cm. 1 computer optical disc (4 3/4 in.)</extent>
  </physicalDescription>
  <note type="statement of responsibility">Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.</note>
  <note>ESTE LIBRO INCLUYE UN DISCO</note>
  <note>Includes bibliographical references (p. 747-777) and index.</note>
  <subject authority="lcsh">
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HD31 .P55 2002</classification>
  <classification authority="ddc" edition="21">658.4 P7371m7</classification>
  <identifier type="isbn">0324027257 (alk. paper)</identifier>
  <identifier type="lccn">2001034494</identifier>
  <recordInfo>
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    <recordCreationDate encoding="marc">010516</recordCreationDate>
    <recordChangeDate encoding="iso8601">20160527193103.0</recordChangeDate>
    <recordIdentifier source="OCoLC">264211</recordIdentifier>
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