00920nam a2200253Ia 4500001000700000003000600007005001700013008004100030010001700071020002800088040001300116050002000129082002300149100005000172245011600222250001200338260006100350300008200411500003200493504006400525650002200589700003000611700002500641264211OCoLC20160527193103.0010516s2002    ohua     b    001 0 eng    a  2001034494  a0324027257 (alk. paper)  aDLCcDLC00aHD31b.P55 200200a658.4bP7371m72211 aPlunkett, W. Richardq(Warren Richard)2Local10aManagementbmeeting and exceeding customer expectationscWarren R. Plunkett, Raymond F. Attner, Gemmy S. Allen.  a7th ed.  aCincinnati, OhiobSouth-Western/Thomson Learningcc2002.  axxviii, 797 p.bill. (some col.)c26 cm.e1 computer optical disc (4 3/4 in.)  aESTE LIBRO INCLUYE UN DISCO  aIncludes bibliographical references (p. 747-777) and index. 0aManagement2Local1 aAttner, Raymond F.2Local1 aAllen, Gemmy.2Local