Plunkett, W. Richard <br/><br/>
Management  meeting and exceeding customer expectations 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 7th ed. 
 - Cincinnati, Ohio  South-Western/Thomson Learning  c2002. 
 - xxviii, 797 p.  ill. (some col.)  26 cm.  1 computer optical disc (4 3/4 in.) 
<br/><br/> ESTE LIBRO INCLUYE UN DISCO 
<br/><br/>Includes bibliographical references (p. 747-777) and index. 
<br/><br/><label>ISBN: </label>0324027257 (alk. paper) 
<br/><br/><label>LCCN: </label>2001034494 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD31  / .P55 2002 
<br/><br/><label>Dewey Class. No.: </label>658.4  / P7371m7